Refund policy

1. Returns

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Time Frame: You have 30 calendar days from the date you received the item to request a return.

Non-Returnable Items: Certain items are non-returnable, such as:

• Gift cards
• Sale items
• Customized or personalized products

2. Return Process

Step 1: Log into your account using the email from your order. If you checked out as a guest, create an account using the same email address used at checkout.

Step 2: Once logged in, go to Your Orders, select the order you’d like to return, and click Request a return.

Step 3: Choose the item(s) you’d like to return and select a reason for the return, then submit your request.

Step 4: If approved, you’ll receive a prepaid return shipping label with instructions via email.

Step 5: Package the item securely and drop it off with the carrier listed on the label.

If you have trouble accessing the return portal, contact us at support@pickler.ca or through our Contact Us page.

3. Refunds

Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.

Approval: If your return is approved, we will initiate a refund to your original method of payment.

Processing Time: Refunds may take up to 7-10 business days to appear on your statement, depending on your financial institution.

4. Shipping Costs

Return Shipping: We offer free return shipping on all eligible items. A prepaid shipping label will be provided once your return is approved.

5. Exchanges

Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at support@pickler.ca or reach us through our Contact Us page. Please include your order number, details and a photo of the defect or damage.

6. Late or Missing Refunds

Please note that processing a return may take 7–10 business days, and it may take additional time for the refund to appear on your statement depending on your bank or payment provider.

7. Contact Us

If you have any questions about our refund policy, reach out anytime at support@pickler.ca or through our Contact Us page.